Our sectors

Facilities Management for Offices and Corporate Workplace

busy office environment

Creating workplaces that perform through Integrated Facilities Management

Creating workplaces that enhance employee experience, improve building performance and support business success.

Macro delivers integrated facilities management, workplace experience and operational support services for corporate offices, headquarters and professional workplaces. Through a data-led approach, we help organisations improve efficiency, maintain compliance, optimise workplace performance and create environments where people and businesses thrive.

We support organisations across financial services, legal, insurance, consulting and professional services sectors, delivering integrated workplace and facilities management solutions that improve employee experience, operational efficiency and workplace performance.

How Macro Supports Workplace Performance

Keeping your workplace safe, compliant and performing at its best

A well-maintained workplace is essential to business continuity, employee experience and long-term asset value. Macro delivers integrated technical and maintenance services that keep buildings safe, compliant and operating efficiently, while helping organisations control costs and maximise asset performance.

Our integrated facilities management services are designed to be flexible and built around the unique needs of your portfolio.

Services include:

  • Planned preventative maintenance (PPM)
  • Reactive maintenance and repairs
  • Mechanical, electrical and plumbing (MEP) services
  • Building fabric maintenance
  • Façade and window cleaning
  • Pest control
  • Waste management
  • Landscaping and grounds maintenance
  • Kitchen and catering equipment servicing
  • Environmental management
  • Contractor and supplier management
  • Statutory compliance management

Helping organisations deliver exceptional workplace experiences.

Today's workplace is more than a building—it is a destination for collaboration, innovation and client engagement. Macro helps organisations create seamless workplace experiences through hospitality-led services that enhance employee satisfaction, reinforce brand perception and support productivity.

Our teams become an extension of your organisation, ensuring every interaction reflects your culture, values and service standards.

Macro Workplace Services include:

  • Reception and front-of-house management
  • Workplace ambassadors and concierge services
  • Visitor management
  • Meeting room coordination
  • Events and hospitality management
  • Catering and refreshment services
  • Mailroom and courier services
  • Office logistics and workplace support
  • Switchboard and administrative services
  • Workplace service training

Driving smarter workplace performance through technology and insight.

Our 24/7 helpdesk, CAFM platform and reporting tools provide complete visibility across facilities, assets and service delivery. We help organisations improve performance, control costs, maintain compliance and make informed workplace decisions.

Services include:

  • 24/7 helpdesk support
  • CAFM and asset management
  • Compliance monitoring
  • KPI and performance reporting
  • Financial forecasting and budgeting
  • Occupancy and workplace analytics

We work with clients to optimise building performance, reduce energy and resource consumption, improve environmental compliance and identify opportunities for continuous improvement across their property portfolios.

Services include:

  • Energy and utility management
  • Building performance monitoring
  • Waste reduction and recycling programmes
  • Environmental reporting and analytics
  • Sustainability audits and assessments
  • Carbon reduction initiatives
  • Water consumption monitoring
  • ESG and compliance support
  • Environmental management programmes
  • Sustainable supplier and contractor management
  • Workplace sustainability initiatives
  • Occupancy and utilisation insights

How Macro Supports Workplace Performance

Building Operations & Maintenance

Keeping your workplace safe, compliant and performing at its best

A well-maintained workplace is essential to business continuity, employee experience and long-term asset value. Macro delivers integrated technical and maintenance services that keep buildings safe, compliant and operating efficiently, while helping organisations control costs and maximise asset performance.

Our integrated facilities management services are designed to be flexible and built around the unique needs of your portfolio.

Services include:

  • Planned preventative maintenance (PPM)
  • Reactive maintenance and repairs
  • Mechanical, electrical and plumbing (MEP) services
  • Building fabric maintenance
  • Façade and window cleaning
  • Pest control
  • Waste management
  • Landscaping and grounds maintenance
  • Kitchen and catering equipment servicing
  • Environmental management
  • Contractor and supplier management
  • Statutory compliance management
Workplace Experience & Hospitality

Helping organisations deliver exceptional workplace experiences.

Today's workplace is more than a building—it is a destination for collaboration, innovation and client engagement. Macro helps organisations create seamless workplace experiences through hospitality-led services that enhance employee satisfaction, reinforce brand perception and support productivity.

Our teams become an extension of your organisation, ensuring every interaction reflects your culture, values and service standards.

Macro Workplace Services include:

  • Reception and front-of-house management
  • Workplace ambassadors and concierge services
  • Visitor management
  • Meeting room coordination
  • Events and hospitality management
  • Catering and refreshment services
  • Mailroom and courier services
  • Office logistics and workplace support
  • Switchboard and administrative services
  • Workplace service training
Technology, Data & FM24 Helpdesk

Driving smarter workplace performance through technology and insight.

Our 24/7 helpdesk, CAFM platform and reporting tools provide complete visibility across facilities, assets and service delivery. We help organisations improve performance, control costs, maintain compliance and make informed workplace decisions.

Services include:

  • 24/7 helpdesk support
  • CAFM and asset management
  • Compliance monitoring
  • KPI and performance reporting
  • Financial forecasting and budgeting
  • Occupancy and workplace analytics
Energy, Sustainability & Building Performance

We work with clients to optimise building performance, reduce energy and resource consumption, improve environmental compliance and identify opportunities for continuous improvement across their property portfolios.

Services include:

  • Energy and utility management
  • Building performance monitoring
  • Waste reduction and recycling programmes
  • Environmental reporting and analytics
  • Sustainability audits and assessments
  • Carbon reduction initiatives
  • Water consumption monitoring
  • ESG and compliance support
  • Environmental management programmes
  • Sustainable supplier and contractor management
  • Workplace sustainability initiatives
  • Occupancy and utilisation insights

Integrated FM, delivered with flexibility

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A management-led IFM model

Macro delivers IFM through a management-led model rather than a single self-delivery structure. This means services are integrated, governed, and performance-managed by Macro, but delivery is flexible. Our approach allows us to select and manage specialist service providers based on each client’s objectives.

Global expertise, applied locally

Operating across 45 countries Macro brings global FM and consultancy experience across a range of commercial real estate portfolios. We support complex portfolios while maintaining the local service knowledge and responsiveness needed at site level.

Data-led workplace management

Great workplace management depends on visibility. We use our FM24 helpdesk data, CAFM insight, service performance reporting and workplace intelligence to help clients understand how their offices are performing across the workplace portfolio.

What we’ve achieved for clients in this sector:

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Leesman Index improved to over 70 for entire portfolio, showing the efficacy of workplace experience
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Water reduction of over 43% across the portfolio
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Cost avoidance of up to 40% across a global portfolio
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Front-of-house training to achieve highly commended “white-glove service”

Services provided

waveFacilities managementBusiness continuity24/7 helpdesk and CAFM solutionFM budgeting and financial managementPlanned and reactive maintenance servicesCleaning and other housekeeping servicesWindows and façade cleaningPest controlAdmin supportSecurity servicesCatering and refreshments servicesKitchen equipment maintenanceEvents and hospitality managementWaste management servicesLandscaping servicesHealth & safetyFile room supportVendingGym managementOffice equipmentCourier servicesMailroom managementReprographicsReception & SwitchboardMoves & ChurnEnvironmental management
Insights

Learn more

Connect with us at WORKTECH New York - October 9

WORKTECH New York is a leading conference exploring how the future of work and the workplace is being shaped by the intersection of people, place, and technology. It is part of the leading global events series, WORKTECH.

Bringing together senior leaders, strategists, designers, technologists, and workplace professionals from across industries, WORKTECH New York examines how organisations are rethinking work, space, culture, and digital infrastructure in response to rapid change.

Macro are a proud Gold Sponsor to the WORKTECH New York Thursday October 9th - Join the Macro team at the event to explore how we can support you in delivering exceptional workplace experience.

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