About Macro
Everyday Excellence Outstanding Experiences Everlasting Impact
Macro is a global facilities management and workplace services company. Our business has been built on long-term client partnerships, everyday service excellence, and a desire to make an enduring positive impact on our colleagues, clients and communities.
Today, we are focused on investing in the innovation, service offer and technology necessary to meet the changing needs of our clients.
Global presence, local impact
years in operation
professionals worldwide
countries where we serve clients
global hubs
A proudly independent business
In 2023, Macro took an exciting step forward in our history by officially separating from the Mace Group. Today, we are better positioned than ever to build on our decades of success by offering an industry-leading, tech-enabled and deeply personal service to our clients.
Macro has always been a privately owned business. As part of the Mace Group for more than 20 years, our senior leadership team consistently provided our clients with genuine partnership, direct and ongoing access to our executives, and high levels of flexibility, agility, and quick decision-making to meet their needs.
Today, our business of 800+ colleagues in 45+ countries is large enough to provide consistent, scalable and robust facilities services to global clients. At the same time, we continue to build personal relationships and local presence attuned to the individual needs of our clients and their workforces. As ever, our senior leaders are accessible to all of our clients, anytime they’re needed.
Our leadership
Ross Abbate
Group Board & CEO
Chris Bampton
Group Board & CFO
Mark Holmes CBE
Group Board Chairman
Adelaide Forbes
Global People Director
Janyne Gan
Global Commercial Director
Peter Tayar-Watson
Global QHSEW Performance Director
Parris Ullrich - Regional Operations Director
Regional Operations Director, Middle East & Asia Pacific
Patricia Soria
Regional Operations Director UK & Europe
Amanda Muzzarelli
Regional Operations Director, Americas
Mark Arcari
Sales & Marketing Director
Rachel Gillott
Head of FM Consultancy and Global Projects
Focused on continuous innovation
At Macro, our core value “Drive for better” represents our ambition to go beyond everyday excellence to deliver smarter, faster, and more affordably for our clients. Fuelled by our ideas-led culture, deep partnerships with clients, and ongoing investment into new technologies, we strive to be a leading innovator in facilities management and workplace solutions.
As a business, we focus our innovation initiatives and set targets in four key areas. Our cross-business Innovation Committee tracks our progress against these areas, and ensures we are sharing best practice and deploying the full breadth of our expertise and capabilities to proactively solve problems for our clients.
Our four areas of innovation focus:
As businesses work more flexibly, so too must the workplace. We are continuously improving both our own employee experience, and the in-person and hybrid experiences we shape for our clients’ employees. We are always looking for new ways to bring together human service and bespoke technology to enrich and enable the work experiences of people.
Our four areas of innovation focus:
As businesses work more flexibly, so too must the workplace. We are continuously improving both our own employee experience, and the in-person and hybrid experiences we shape for our clients’ employees. We are always looking for new ways to bring together human service and bespoke technology to enrich and enable the work experiences of people.
For any business, real estate is one of the biggest operational costs. Finding the right balance between facilities management costs and effective running of the workplace is therefore paramount. At Macro, we are focused on finding ever-greater ways to streamline processes, integrate technology and reduce portfolios.
The built environment has the capability to deliver more sustainable solutions, to reduce the impact on the planet and encourage a healthier, happier workforce. At Macro, we leverage our knowledge of the full property lifecycle to drive rapidly towards Net Zero Carbon. Through our operating model, we aim to lead the industry in creating social value for communities.
Clear and current data on facilities performance is vital to strategic and operational decision-making. In addition to providing a robust digital management reporting platform to our clients, Macro offers bespoke reporting and data that drive portfolios. We strive for ever-better ways to apply our global and local insights to support our clients and industry.
Powered by great people
At Macro, we have always taken great pride in being a best-in-class employer. Our culture is purpose-focused and values-driven, and is made up of colleagues genuinely engaged and passionate about our work. Our core value “Develop people” applies to our rigorous company-wide approach to feedback, training, and career progression, and also to the responsibility we all feel to empower each other every day.