Who we are

How we work

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Built for agility

Our target operating model

How we work is an essential part of the Macro difference. That’s because our agile and transparent global operating model ensures your facilities services can adapt and grow to your changing business needs.

Our proprietary management-led approach enables us to:

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Create big-picture value

By managing best-in-class suppliers to deliver your FM and workplace services, we are ideally positioned to drive efficiency, adapt, and deliver great experiences. Our model also means we can constantly improve service quality.

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Build long-term foundations

Our delivery model helps you to strike the right balance between employees wellbeing, and facilities service and system optimisation over time. We provide enduring confidence that your facilities are compliant, safe and responsible.

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Provide unwavering client focus

Our approach allows us to fully customise facilities and workplace solutions to our clients – not just during set-up but at every stage of our relationship. Quite simply, our business is built to serve your needs.

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Support outstanding experiences

 Employee experience is everything to us – yours and our own. Although our model integrates trusted suppliers in order to provide client focus and agility, we self-deliver the people-facing roles crucial to your experience.

Macro Target Operating Model
Macro's Target Operating Model
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Tech-enabled solutions

We provide workplace and facilities management solutions powered by advanced and smart building technologies. We embrace Artificial Intelligence, IoT, automation and analytics to deliver efficiencies for our clients, improve health and safety, deliver on sustainability goals, and enhance the end user experience

Our solutions include:

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IoT and sensor networks

Monitor real-time conditions and optimise the use of resources for comfort and savings

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AI-enabled programming

Leverage sensor data to perform automated tasks, and drive efficiency and asset optimisation 

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Collaboration tools

Enable teams to coordinate tasks, share resources, and communicate remotely

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Blend people and robots to provide optimum services

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White-label apps

Enable employees to book spaces, order catering and more, via mobile devices 

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Robust reporting 

All of our clients benefit from Prism, our industry-leading reporting system. Presenting key operational data such as KPIs, maintenance tasks, energy data, and occupancy data, we power decision-making with an “at-a-glance” breakdown of facilities performance. We also provide bespoke reporting attuned to your most meaningful strategic business decisions.

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FM-focused services 

At Macro, our core focus is facilities management, which means we channel all of our resources toward continued leadership and innovation in this field. Our helpdesk is a vital enabler of our everyday service excellence. We support our clients to optimise their workplace portfolios with strategic, technical and workplace consultancy.

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Global presence, local feel 

At Macro, we are unique in the market in terms of size. We are large enough to offer FM and workplace services to global clients from our four geographic hubs and 45+ client locations, and yet we remain a mid-sized company. It’s important to us that we can deliver on our core value of “delight clients” and offer a genuinely personal and bespoke service.

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Confidence in compliance 

We make compliance our business, so you can focus on yours. We maintain an up-to-date understanding of location-specific legislative requirements for healthy and safe buildings, services and spaces, and undertake regular inspections and audits to ensure compliance with all relevant rules and standards. 

Our precise and ongoing reporting and data provides transparency and confidence. Our own operational management systems are certified to ISO 9001, 14001, and 45001 and have received both the prestigious RoSPA Presidents Award and 10 consecutive years of the Gold Award. With us, you are in safe hands.

Contact us

Please get in touch with our team using the form. We’d love to speak to you about becoming your partner in delivering high-impact workplaces.

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