What we do
fm24 is Macro's fully managed helpdesk service, connecting employees, occupiers, engineers, contractors and FM teams through a single operational service desk.
Available 24/7/365, fm24 combines people, systems and process to provides end-to-end facilities request management, supplier coordination and real-time reporting, helping organisations deliver a more responsive workplace experience while improving operational performance across their portfolios.
Every workplace depends on efficient service delivery. From maintenance requests and workplace enquiries to contractor coordination and SLA management, every interaction influences building performance and user satisfaction.
fm24 provides a single, trusted point of control for managing service requests across your portfolio, ensuring issues are prioritised, actioned and resolved quickly while providing complete transparency from request through to completion.
Log a request and get on with your day; we take care of the rest.
By combining specialist FM expertise, proven processes and advanced technology, we help organisations improve service quality, strengthen supplier performance and gain greater control over operational delivery.
Helpdesk availability
properties supported
calls managed annually
Every call, request and work order generates valuable operational data.
fm24 captures and analyses this information to identify recurring issues, monitor supplier performance, optimise maintenance delivery and support long-term asset management strategies.
Rather than simply recording problems, fm24 helps organisations understand why issues occur and where improvements can be made.
The result is a service desk that not only resolves today's challenges but helps prevent tomorrow's.
Connect with the fm24 team
Whether you need a dedicated service desk, global FM support model or greater visibility across your estate, fm24 provides the people, processes and technology to keep your operations running smoothly.
From the first call to final resolution, we help organisations deliver more responsive services, stronger supplier performance and a better workplace experience.
Book a consultationfm24 is Macro's centralised helpdesk service providing a single, trusted point of contact to log, manage and resolve workplace and building-related service requests into one channel. fm24 helps to ensure clear accountability and consistent service delivery of FM services.
fm24 delivers real-time facilities operations visibility and actionable insights, enabling clients to enhance performance, optimise costs, and make better decisions across their portfolios.
Flexible and scalable by design, fm24 adapts to client needs and ensures consistent, high-quality support across all locations, helping organisations operate more efficiently and deliver a smoother, more responsive workplace experience.
Log it once Raise a request through fm24 and get on with the day. No chasing, no paperwork, no wondering who to call.
We manage it One dedicated helpdesk team tracks every job, asset and supplier, 24/7, so nothing falls through the cracks.
It gets done The supply chain is dispatched, with real-time updates all the way through to completion.
Managed process: every request logged, tracked and resolved through one consistent workflow.
Performance visibility: see how your buildings, assets and suppliers are performing, in real time.
Cost visibility: track repair and maintenance spend as it happens, not after the invoice lands.
Compliance: certifications, statutory documentation and non-compliance notices, always up to date.
fm24 is Macro's centralised helpdesk service providing a single, trusted point of contact to log, manage and resolve workplace and building-related service requests into one channel. fm24 helps to ensure clear accountability and consistent service delivery of FM services.
