FM consultancy
High-impact workplaces
Empowering our clients to achieve lasting success in the built environment through strategic partnership and sustainable solutions
At Macro we provide end-to end Facilities Management consultancy designed to help organisations globally optimise their built environment, enhance operational efficiency and create workplaces that truly support people and performance. We combine deep industry knowledge with data-driven insights and hands on delivery experience across the full FM lifecycle.
Our expertise spans compliance, capital projects planning and delivery, asset strategy, workplace experience, and responsible business practises. With a proven track record across diverse markets and sectors, Macro’s consultancy services enable businesses to operate smarter, build responsibly, and innovate with confidence.
We partner closely with clients to understand their objectives, culture and operational challenges, enabling us to design solutions that truly fit their needs.
What is facilities management consultancy?
Facilities Management (FM) consultancy helps organisations optimise the way their buildings and workplaces are managed. It provides expert advice on strategy, operations, and performance to ensure environments are safe, efficient, and cost-effective.
Consultants assess current processes, identify opportunities for improvement, and design tailored solutions that support business goals. This can include sustainability, compliance, technology integration, and enhancing the employee experience.
Ultimately, FM consultancy enables organisations to unlock value from their assets, reduce risk, and create workplaces that support productivity and long-term success.
Our consultancy services
At Macro we help organisations define the right FM strategy to support business
goals, reduce risk and maximise value. Our services include:
- FM operating model design
- Asset management strategy
- Compliance and risk frameworks
- Service optimisation and cost benchmarking
- FM transformation and change management
Our consultancy services
At Macro we help organisations define the right FM strategy to support business
goals, reduce risk and maximise value. Our services include:
- FM operating model design
- Asset management strategy
- Compliance and risk frameworks
- Service optimisation and cost benchmarking
- FM transformation and change management
Your premises are complex machines. Creating a strategy to maximise the life of your assets is crucial to keeping your assets running. Our technical specialists ensure your buildings operate safely, efficiently and in line with statutory requirements. Services include:
- Hard services advisory
- Engineering system reviews
- Asset condition surveys
- Lifecycle planning
- Technical compliance audits
Our surveying team provides accurate, reliable data to support investment decisions and operational planning. Services include:
- Condition surveys
- Dilapidations
- Measured surveys
- Asset verification
- Compliance inspections
Our project and cost management teams deliver projects with precision, governance and a focus on outcomes. Services include:
- Fit Out
- Minor works and refurbishment
- FM transformation projects
- Mobilisation and transition management
- Risk and programme management
- Stakeholder coordination
We help organisations procure FM services and suppliers with confidence, transparency, and value for money. Services include:
- FM procurement strategy
- Specification and scope development
- Tender management and evaluation
- Contract mobilisation support
- Performance and SLA frameworks
Our FM consultancy provides independent, comprehensive operational audits, assessing processes, contracts, and service delivery. We provide independent, evidence‑based assessments of FM operations to identify gaps, risks, and opportunities for improvement. Services include:
- FM service performance reviews
- Contract compliance audits
- Operational efficiency assessments
- SLA/KPI evaluation
- Risk, resilience and business continuity checks
- Recommendations and improvement roadmaps
Our people help you join the dots between physical workspace, the people who use it, and the technology to support portfolio efficiency and create incredible experiences. Whether your facility is still in the construction phase or has been operational for some time, design reviews and good space planning are a key part of supporting employees’ efficiency and performance. Services include:
- Workplace strategy
- Space planning and utilisation studies
- Hybrid working models
- Change and move management
- Experience-led service design
We support clients in leveraging BIM to improve asset information quality, operational efficiency, and long‑term building performance. Services include:
- BIM strategy and implementation
- Asset information requirements (AIR)
- Data validation and handover
- Digital twins and smart building integration
We ensure a smooth transition from construction to operation, protecting asset performance and client outcomes.
- Soft Landings framework development
- Stakeholder engagement
- Performance monitoring
- Post‑occupancy evaluation
- Handover and operational readiness
Clear, accurate, and compliant Operations and Maintenance (O&M) information is essential for safe and efficient building operation. Our O&M production service ensures your construction documentation is correctly and accurately collated and presented. We create operations and maintenance manuals that comply with local regulations and give your operational teams the best start. When combined with our soft landings service, we provide a seamless flow from technical information to facilities management services.
We know that not all clients have a dedicated HSE department to support all their compliance needs, so we can partner with you to provide this service. We have qualified HSE specialists in different regions, who can provide additional HSE services such as audits, risk assessments, legal register development, development of H&S programs and procedures, and development of policy and plans to cover compliance outside your core FM scope, as needed.
Learn more about our full HSE Consultancy offering here.
How we work
At Macro, we combine the insight of a specialist consultancy with the capability of a world-class FM provider. This dual expertise means our recommendations are not only strategic but also practical, tested, and implementable. We listen to your goals, benchmark against best practice, and design tailored solutions that align with your operational reality. Because we both advise and deliver, our clients benefit from:
- Actionable strategies grounded in real-world FM delivery
- Seamless transition from consultancy to implementation
- Proven cost, efficiency, and sustainability outcomes
- A single partner for strategy, operations, and long-term optimisation
The result is measurable impact: efficient, sustainable, and future-ready workplaces.
Experience
With decades of expertise in facilities management, our consultancy team at Macro has supported organisations across industries to optimise their workplace strategies.
We bring global best practice, regional insight, and hands-on operational knowledge to deliver tailored solutions that create real value for our clients.
Cost saving
We help clients unlock cost savings without compromising quality or service. Through strategic benchmarking, process optimisation, and supplier management, we reduce unnecessary spend while enhancing performance and employee experience.
Sustainability
Sustainability is embedded in our approach. From reducing energy consumption and carbon emissions to driving circular economy initiatives, our consultancy supports clients in achieving ESG goals and building more sustainable workplaces.
Rachel Gillott, Head of FM Consultancy
“At Macro, our consultancy is built on lived operational experience. We don’t just advise from the sidelines, we actively manage facilities every day, across sectors and regions, which means our recommendations are practical, proven, and deliverable. Clients value that we can design strategy and also see it through to implementation, ensuring that cost savings, sustainability goals, and workplace improvements are achieved in reality, not just on paper.”
Sectors we provide FM consultancy for
Our global and regional presence
As part of a worldwide network, Macro offers consultancy with both global reach and local insight. With offices across the Middle East, Europe, Asia, and the Americas, we understand regional regulations, cultural nuances, and market trends — delivering consistent, high-quality consultancy services wherever our clients operate.
Meet our consultants
Our consultancy team is the driving force behind Macro’s expertise. With decades of combined experience across facilities management, workplace strategy, and operational delivery, they bring both specialist knowledge and practical insight to every project.
Each consultant has worked across diverse sectors, helping clients unlock efficiencies, embed sustainability, and create high-performing workplaces. More than advisors, they are trusted partners who understand the complexities of managing people, places, and processes on a global scale.
Discover the faces behind our consultancy team, explore their individual expertise, and learn how their experience can support your organisation.
Rachel Gillott, Head of FM Consultancy
Nicola Inson, Head of Cost Management
Miles Cassidy, Building Surveyor Manager
Andrew Jenkinson, Associate Director - FM Consultancy
Our facilities management solutions
Frequently asked questions
Facilities Management (FM) consultancy helps organisations optimise how their estate and workplaces are managed. At Macro we provide strategic advice and practical solutions that improve efficiency, reduce costs, and create safer, more sustainable environments. Our consultancy combines expert insight with hands-on operational experience, ensuring every recommendation is achievable and adds real value.
Frequently asked questions
Facilities Management (FM) consultancy helps organisations optimise how their estate and workplaces are managed. At Macro we provide strategic advice and practical solutions that improve efficiency, reduce costs, and create safer, more sustainable environments. Our consultancy combines expert insight with hands-on operational experience, ensuring every recommendation is achievable and adds real value.
Our consultancy covers a wide range of services, including:
- Operational audits and performance reviews
- FM strategy and transformation
- Procurement
- Cost analysis and benchmarking
- Sustainability and ESG planning
- Technology and workplace innovation
- Risk, compliance, and health & safety assessments
- Building surveying
- MEP design
FM consultancy enables organisations to unlock measurable improvements across cost, performance, and sustainability. Benefits include reduced operating expenses, improved service quality, and compliance with regulations and standards.
By aligning facilities strategies with business objectives, consultancy supports more productive workplaces, enhances employee experience, and future-proofs assets.
With Macro’s dual role as both consultant and service provider, clients benefit from strategies that are not only well-designed but also practical to deliver.