Macro Insights & Perspectives

Macro x WORKTECH Academy - The Friction Economy: how facilities management has become New York's workplace performance engine

Macro's Amanda Muzzarelli joins IFMA's Connected FM podcast to discuss institutional knowledge, psychological safety and leading FM teams through execution.

Explore how facilities management helps retailers deliver consistent brand experiences, improve operational performance and support customer experience across complex retail estates.

Facilities management isn’t being disrupted by new technology, it’s evolving through the better use of technology that already exists.

Exploring the evolving role of facilities management in supporting global real estates

Macro explores the impact of PPN026, the latest update to the UK Government's Social Value Model. Effective from January 2027.

Evaluate facilities management providers with confidence. Explore seven essential criteria covering service integration, sustainability, technology and workplace experience.

With the right strategy, facilities management (FM) can unlock significant cost savings—without compromising service quality. From smarter planning to better use of data and technology, there are multiple ways to reduce operational spend while strengthening performance.

Join retail facilities, real estate and operations leaders in London to explore how facilities management is becoming a strategic driver of customer experience, brand consistency and business performance.

Sam Miller, a Facilities Coordinator in Manchester, shares what drives her in FM, from supporting tenants to winning a WaveMaker award.

Explore how workplace friction impacts performance in New York’s financial sector and why facilities management is key to improving productivity, culture, and workplace experience in 2026.

Macro colleagues embraced Movember by growing moustaches, raising funds, and hosting an open wellbeing conversation on men’s health, stigma, and mental wellbeing reinforcing our commitment to an inclusive, supportive culture.

Macro’s partnership with Surrey County Council is delivering real social value, supporting local jobs, SMEs, community projects, and sustainability across Surrey

Regional Facilities Manager Heidi Gugelman shares her FM journey, leadership lessons, and what motivates her after earning a Macro WaveMaker award.

Meet Macro’s new UK & Europe FM operations leader Marie Smith as she shares insights on workplace strategy, client expectations, sustainability and delivering joined-up FM across regions.

A comprehensive overview of corporate office facilities management services and their role in supporting modern organisations

Explore why facilities management is important to improve operational efficiency, maintain safe environments and support long-term business resilience.

Learn about integrated facilities management, including how it differs from traditional FM and what to consider when choosing a provider.

Learn what an SLA in facilities management is, with examples of SLA maintenance and property maintenance agreements that set clear service standards.

Discover what Planned Preventive Maintenance (PPM) is and how it helps facilities run safely, efficiently, and compliantly through proactive maintenance. 

How Macro is supporting biodiversity and ecosystem restoration in Italy through partnerships with 3Bee and OlivaMi, turning ESG commitments into measurable environmental impact.

Global Purpose Award winner Bella Gyanti reflects on what purpose means at Macro, the power of trust and teamwork, and why small, everyday actions create lasting impact.

Learn the key differences between hard and soft facilities management. Explore essential services, compliance needs, and how to manage both effectively. 

In October, our Wellbeing, Inclusion, and Belonging teams joined forces to recognise Menopause Awareness Month and Black History Month hosting events, sharing stories, and fostering meaningful conversations that strengthen our inclusive culture.

Discover how Macro adapted and innovated retail facilities management services during challenging times, helping clients stay resilient and efficient.

Learn how to create an effective business continuity plan to safeguard people, assets, and operations, featuring practical tips from Macro experts.

Discover how Macro uses data insights to shape smarter workplaces, enhance performance, and future-proof facilities management strategies.

Explore how workplace design is evolving beyond aesthetics driving innovation, engagement, and operational excellence in facilities management.

Hear Macro CEO Ross Abbate discuss innovation, culture, and the future of facilities management with Mike Petrusky on the Workplace Innovator Podcast.

Learn how Macro helps retail businesses use data insights to improve performance, sustainability, and customer experience across their facilities.

Watch Macro’s purpose video to see how we’re redefining facilities management with people-focused, agile, and sustainable workplace solutions.

Macro announces its global charity partners for 2025, supporting children and young people across the Americas, Europe, and the Middle East.

Discover how Macro helps retail clients achieve sustainability without compromising on cost efficiency through smarter facilities management strategies.

Macro announces the promotions of Kieran Duffy and Ross Penzer, celebrating their leadership, technical expertise, and contributions to driving excellence and innovation across the business.

Macro’s new Digital Transformation Director, Anthony Wright, shares his vision for how technology, data, and innovation will shape the future of facilities management creating smarter, more connected, and people-centred workplaces.

Macro’s 2025 Employee Engagement Index reveals strong engagement, teamwork, and inclusion plus new initiatives to boost growth, recognition, and wellbeing.

Meet Giorgia Baker, Macro’s new Operations Director. Discover her career journey, leadership style, and vision for the future of FM.

Discover Macro’s Smart Building Platform – combining IoT, AI, and digital twin technology to deliver predictive maintenance, energy efficiency, and people-focused spaces. Scalable, secure, and data-driven, our solution transforms facilities management with real-time insights, sustainability gains, and smarter operations.

Discover how smart buildings are transforming facilities management. From IoT and AI to predictive maintenance, sustainability, and workplace wellbeing, learn why intelligent buildings are the future of the built environment.

Discover the top retail facilities management predictions for 2025/2026, from sustainability and smart technology to omnichannel spaces, labour shortages, and the growing focus on customer experience.

Many businesses shrunk their office space, now leaders want employees back 4-5 days a week and spatial capacity is under pressure. Discover how smart FM and workplace strategy can help.

Discover how facilities management drives resilience, compliance, and sustainable growth for fast scaling fintech companies.

Discover the key insights from Macro’s “The Burning Questions in Facilities Management” virtual event, where industry leaders explored the most pressing challenges in FM—covering sustainability, tech innovation, cost management, and agile strategies for a changing workplace. Get actionable strategies, expert perspectives, and a preview of the next Brainwaves series tackling the future of facilities management.

Well-suited to emerging female-led areas of expertise and capability, FM provides a vast array of roles, the chance to make significant contributions to sustainable and smart building solutions, and the opportunity to rise through the ranks into leadership positions. In short, FM is a hidden gem for aspiring female professionals in the Middle East.

Facilities management can provide the critical lever between workplace experience and efficiency. It can meet the pace of changing technology and balance it with the ever-evolving picture of facilities compliance. At Macro, we see ourselves as the conduit between a changing world and relatively static facilities, ensuring the latter can keep pace with the former.

Central to our technology strategy is the integration of Artificial Intelligence (AI), a transformative force reshaping our approach across various business functions - from customer interactions facilitated by chatbots to streamlined invoice processing and changing our maintenance approaches. The adoption of cutting-edge AI tools is not only optimizing operational efficiency but also enriching the customer experience.

Working environments are evolving - businesses are increasingly looking for ways to improve the employee experience and create an efficient workplace. But how can a facilities management (FM) company assist in increasing employee productivity? Sonya Verny, Business Development Director explores the ways in which an FM provider can drive the workplace for better.

Outsourcing the management of facilities has become a popular strategy for many businesses. Opting to outsource can give improvements in quality, compliance, cost management, and workplace experience. It also puts operations into the hands of the facilities management experts and freeing teams to focus on core business functions.

When strategising your facilities management service delivery, there are several models to choose from. One option is a regional outsourcing model. Regional outsourcing takes a global outsourced contract and procures it by region, delivered by local service providers. It’s a popular model for many clients at Macro. It is often a better strategy for businesses with a high quantity of sites in an expansive global or country-wide portfolio, instead of a traditional outsourced model.

Macro drive for ever-greater efficiency and quality from facilities services and rapidly adapt to changing business needs. In the dynamic realm of business, organisations perpetually strive to enhance operational efficiency and adapt to the evolving demands of the workplace. A pivotal factor in achieving these goals is space utilisation—the art of optimising available spaces to maximise efficiency and flexibility. A

Macro x WORKTECH Academy - The Friction Economy: how facilities management has become New York's workplace performance engine

Macro's Amanda Muzzarelli joins IFMA's Connected FM podcast to discuss institutional knowledge, psychological safety and leading FM teams through execution.

Explore how facilities management helps retailers deliver consistent brand experiences, improve operational performance and support customer experience across complex retail estates.

Facilities management isn’t being disrupted by new technology, it’s evolving through the better use of technology that already exists.

Exploring the evolving role of facilities management in supporting global real estates

Macro explores the impact of PPN026, the latest update to the UK Government's Social Value Model. Effective from January 2027.

Evaluate facilities management providers with confidence. Explore seven essential criteria covering service integration, sustainability, technology and workplace experience.

With the right strategy, facilities management (FM) can unlock significant cost savings—without compromising service quality. From smarter planning to better use of data and technology, there are multiple ways to reduce operational spend while strengthening performance.

Join retail facilities, real estate and operations leaders in London to explore how facilities management is becoming a strategic driver of customer experience, brand consistency and business performance.

Sam Miller, a Facilities Coordinator in Manchester, shares what drives her in FM, from supporting tenants to winning a WaveMaker award.

Explore how workplace friction impacts performance in New York’s financial sector and why facilities management is key to improving productivity, culture, and workplace experience in 2026.

Macro colleagues embraced Movember by growing moustaches, raising funds, and hosting an open wellbeing conversation on men’s health, stigma, and mental wellbeing reinforcing our commitment to an inclusive, supportive culture.

Macro’s partnership with Surrey County Council is delivering real social value, supporting local jobs, SMEs, community projects, and sustainability across Surrey

Regional Facilities Manager Heidi Gugelman shares her FM journey, leadership lessons, and what motivates her after earning a Macro WaveMaker award.

Meet Macro’s new UK & Europe FM operations leader Marie Smith as she shares insights on workplace strategy, client expectations, sustainability and delivering joined-up FM across regions.

A comprehensive overview of corporate office facilities management services and their role in supporting modern organisations

Explore why facilities management is important to improve operational efficiency, maintain safe environments and support long-term business resilience.

Learn about integrated facilities management, including how it differs from traditional FM and what to consider when choosing a provider.

Learn what an SLA in facilities management is, with examples of SLA maintenance and property maintenance agreements that set clear service standards.

Discover what Planned Preventive Maintenance (PPM) is and how it helps facilities run safely, efficiently, and compliantly through proactive maintenance. 

How Macro is supporting biodiversity and ecosystem restoration in Italy through partnerships with 3Bee and OlivaMi, turning ESG commitments into measurable environmental impact.

Global Purpose Award winner Bella Gyanti reflects on what purpose means at Macro, the power of trust and teamwork, and why small, everyday actions create lasting impact.

Learn the key differences between hard and soft facilities management. Explore essential services, compliance needs, and how to manage both effectively. 

In October, our Wellbeing, Inclusion, and Belonging teams joined forces to recognise Menopause Awareness Month and Black History Month hosting events, sharing stories, and fostering meaningful conversations that strengthen our inclusive culture.

Discover how Macro adapted and innovated retail facilities management services during challenging times, helping clients stay resilient and efficient.

Learn how to create an effective business continuity plan to safeguard people, assets, and operations, featuring practical tips from Macro experts.

Discover how Macro uses data insights to shape smarter workplaces, enhance performance, and future-proof facilities management strategies.

Explore how workplace design is evolving beyond aesthetics driving innovation, engagement, and operational excellence in facilities management.

Hear Macro CEO Ross Abbate discuss innovation, culture, and the future of facilities management with Mike Petrusky on the Workplace Innovator Podcast.

Learn how Macro helps retail businesses use data insights to improve performance, sustainability, and customer experience across their facilities.

Watch Macro’s purpose video to see how we’re redefining facilities management with people-focused, agile, and sustainable workplace solutions.

Macro announces its global charity partners for 2025, supporting children and young people across the Americas, Europe, and the Middle East.

Discover how Macro helps retail clients achieve sustainability without compromising on cost efficiency through smarter facilities management strategies.

Macro announces the promotions of Kieran Duffy and Ross Penzer, celebrating their leadership, technical expertise, and contributions to driving excellence and innovation across the business.

Macro’s new Digital Transformation Director, Anthony Wright, shares his vision for how technology, data, and innovation will shape the future of facilities management creating smarter, more connected, and people-centred workplaces.

Macro’s 2025 Employee Engagement Index reveals strong engagement, teamwork, and inclusion plus new initiatives to boost growth, recognition, and wellbeing.

Meet Giorgia Baker, Macro’s new Operations Director. Discover her career journey, leadership style, and vision for the future of FM.

Discover Macro’s Smart Building Platform – combining IoT, AI, and digital twin technology to deliver predictive maintenance, energy efficiency, and people-focused spaces. Scalable, secure, and data-driven, our solution transforms facilities management with real-time insights, sustainability gains, and smarter operations.

Discover how smart buildings are transforming facilities management. From IoT and AI to predictive maintenance, sustainability, and workplace wellbeing, learn why intelligent buildings are the future of the built environment.

Discover the top retail facilities management predictions for 2025/2026, from sustainability and smart technology to omnichannel spaces, labour shortages, and the growing focus on customer experience.

Many businesses shrunk their office space, now leaders want employees back 4-5 days a week and spatial capacity is under pressure. Discover how smart FM and workplace strategy can help.

Discover how facilities management drives resilience, compliance, and sustainable growth for fast scaling fintech companies.

Discover the key insights from Macro’s “The Burning Questions in Facilities Management” virtual event, where industry leaders explored the most pressing challenges in FM—covering sustainability, tech innovation, cost management, and agile strategies for a changing workplace. Get actionable strategies, expert perspectives, and a preview of the next Brainwaves series tackling the future of facilities management.

Well-suited to emerging female-led areas of expertise and capability, FM provides a vast array of roles, the chance to make significant contributions to sustainable and smart building solutions, and the opportunity to rise through the ranks into leadership positions. In short, FM is a hidden gem for aspiring female professionals in the Middle East.

Facilities management can provide the critical lever between workplace experience and efficiency. It can meet the pace of changing technology and balance it with the ever-evolving picture of facilities compliance. At Macro, we see ourselves as the conduit between a changing world and relatively static facilities, ensuring the latter can keep pace with the former.

Central to our technology strategy is the integration of Artificial Intelligence (AI), a transformative force reshaping our approach across various business functions - from customer interactions facilitated by chatbots to streamlined invoice processing and changing our maintenance approaches. The adoption of cutting-edge AI tools is not only optimizing operational efficiency but also enriching the customer experience.

Working environments are evolving - businesses are increasingly looking for ways to improve the employee experience and create an efficient workplace. But how can a facilities management (FM) company assist in increasing employee productivity? Sonya Verny, Business Development Director explores the ways in which an FM provider can drive the workplace for better.

Outsourcing the management of facilities has become a popular strategy for many businesses. Opting to outsource can give improvements in quality, compliance, cost management, and workplace experience. It also puts operations into the hands of the facilities management experts and freeing teams to focus on core business functions.

When strategising your facilities management service delivery, there are several models to choose from. One option is a regional outsourcing model. Regional outsourcing takes a global outsourced contract and procures it by region, delivered by local service providers. It’s a popular model for many clients at Macro. It is often a better strategy for businesses with a high quantity of sites in an expansive global or country-wide portfolio, instead of a traditional outsourced model.

Macro drive for ever-greater efficiency and quality from facilities services and rapidly adapt to changing business needs. In the dynamic realm of business, organisations perpetually strive to enhance operational efficiency and adapt to the evolving demands of the workplace. A pivotal factor in achieving these goals is space utilisation—the art of optimising available spaces to maximise efficiency and flexibility. A