Janyne Gan

I started working in commercial management in the defence and IT sectors, developing my experience across different industries before moving into facilities management.  FM is similar to IT in that it’s a fast-paced, service driven environment where the impact on the workplace and end users is at the heart of what is delivered. I worked out what I needed to do to make a positive impact in each of my roles eventually managing a portfolio valued at c.£500m prior to starting at Macro.

The people. I currently look after several business functions, and I am proud of the improvements and culture we are creating together. Having a culture where everyone feels valued and supported is one of the most valuable assets a business can have.

I also enjoy creating solutions and solving problems for clients. I really enjoy the “how to” element of solving a business requirement and bringing the teams together to achieve this.

For me, looking to improve and optimise what we do is part of our every day. Whether it is devising solutions for a customer with a focus on cost saving, statutory compliance or expanding FM services on their portfolio; having the adaptability to respond to these customer needs is key. I’m always very keen to have an open mind and see what could be applicable to any given scenario.

I’m proud of how we’re integrating the teams to deliver better outcomes – breaking down silos, understanding how we can help and equip people to deliver and where we can do things better.

I joined Macro in 2021. Macro appealed to me due to the growth journey it was going on and it was a global business that wanted to be creative, flexible and a technology focused. Being able to influence and shape that journey was a key driver.

As we re-launch Macro as an independent business, there’s a wonderful opportunity to have an even greater influence on how we do this, to make a difference and contribute to how the business develops.

I enjoy working in a place where everyone is energised to turn up and is committed to achieving a common goal.

People, collaboration, and communication skills. Being able to speak to people and taking them on a journey can go a long way.  

From a technical perspective, I’d simply describe the core skillsets needed as words, numbers and problem-solving skills.

I describe my role as being comfortable working within the grey. Grey areas mean there’s plenty of opportunity to give them definition which means there’s scope to learn, to be dynamic and to shape any given situation.  

Main pieces of advice from me:

1)    Have a “can do” attitude.

2)    Listen and take every challenge on its own merits.

3)    Be open-minded and know when you should consider a problem from a different perspective.

There’s always a solution to a problem and it’s just a matter of finding it.

My family. My kids are both young, so I enjoy stepping out of the work day by spending time with the kids. I also enjoy keeping fit and watching the key sports events that are on.

I wanted to be a basketball player when I was younger. I love competition and team work so would have tried to be a failed sports person!