London; August 2025

Macro, a leading international managed services provider, has been appointed as the primary facilities management (FM) partner for a prominent global investment firm, a move that underscores both organisations’ commitment to operational excellence and employee experience. This major agreement will support the investment firm’s rapidly growing U.S. operations, with a central focus on its expanding New York presence, where over 1,200 professionals are employed.

Meeting Demand for Scalable, Responsive Facilities Management

As the investment firm accelerates its U.S. growth trajectory and increases its real estate footprint, the necessity for a highly coordinated and responsive FM structure has intensified. Modern business environments demand frictionless daily operations, particularly in high-performance sectors where workplace quality directly impacts productivity and talent retention.

Rather than replacing the firm’s existing service vendors, the client sought a trusted partner to unify, oversee, and optimise its facilities ecosystem - a nuanced approach that avoids disruption and builds on in-place expertise. 

Macro is delivering this through an experienced local team based in New York City, offering a holistic support framework. Services will span from workplace ambassadors who foster a positive office environment to centralised help desk functions, ensuring swift resolution of issues and enhanced user experience.

Elevating Service Delivery Through Integration and Innovation

The consolidation of FM oversight under Macro is expected to generate significant operational benefits:

• Streamlined communications between service vendors and internal stakeholders.
• Proactive maintenance, minimising workplace disruptions.
• Data-driven performance metrics to inform continuous improvement.
• Enhanced agility to scale services in alignment with business expansion.

“As companies scale, having a single accountable partner is vital to maintaining consistency, elevating service, and enabling strategic real estate decisions,” said Tony Marroney, Operations Director for the Americas. “This win reinforces Macro’s ability to deliver intelligent, people-first FM solutions in dynamic, fast-paced environments.”

“We’re proud to support our client as they evolve, ensuring their teams can focus on core business objectives. With our dedicated New York team, we’ll deliver real value through seamless service coordination and a collaborative approach.”

Supporting Strategic Growth and Workplace Excellence

This partnership not only supports the investment firm’s broader ambitions but also marks another milestone in Macro’s U.S. expansion and growing influence within the corporate real estate market.

It illustrates the rising demand for FM providers capable of delivering adaptable, innovative, and people-focused solutions - qualities increasingly valued across the financial services and investment management industries.

Macro’s unique approach emphasises partnership, flexibility, and responsiveness, positioning it as a preferred choice for organisations undergoing rapid change or expansion. The company’s track record of managing complex, multi-site portfolios ensure its clients receive tailored FM strategies that scale with their objectives.