We are excited to announce that Macro has been awarded an expanded Total Facilities Management (TFM) contract with a leading global retail brand, marking our official entry into the North American market.

Building on a trusted partnership developed through our successful management of this client’s EMEA facilities covering 70 retail locations across 13 countries, Macro will now deliver comprehensive M&E, cleaning, and security services to over 120 stores across 40 U.S. states and 6 Canadian provinces.

This expansion includes establishing a dedicated Macro team based in the U.S., focused on strengthening relationships with new stakeholders and supporting the client's local supply chain.

A key pillar in our strategic growth trajectory

This project represents a key milestone in Macro’s strategic growth, expanding our footprint into two new countries and broadening our service scope. It reinforces our reputation for building trusted partnerships, delivering operational excellence, and providing transparent, data-driven insights through tools like Service Channel and PowerBi.

A relationship built on trust

Our proven track record managing the EMEA account and the trust built with the client’s teams were crucial in securing this contract. We have demonstrated a clear commitment to improving communication flows and operational performance, which aligns perfectly with their expectations.

Our objectives and approach

• Build and maintain strong, collaborative relationships with operational teams and senior management through regular engagement.
• Deliver top-tier service performance from our supply chain, onboarding established vendors to ensure continuity and quality.
• Implement efficient reporting and data governance to provide clarity on operational and financial metrics, setting new benchmarks in retail facilities management.

Looking ahead

This contract opens exciting possibilities for future growth, including expanding services at flagship and specialty retail locations, increasing security and waste management offerings, and taking on small projects to relieve in-house construction teams.

Ross Abbate, CEO of Macro, says:
"This expanded partnership marks an exciting milestone for Macro, as we officially enter the North American market with the client. It’s a testament to the trust we’ve built over the years and reflects our shared commitment to operational excellence, transparency, and collaboration. We’re proud to support our client’s continued success and look forward to delivering exceptional service across their North American portfolio."

We are proud to embark on this new chapter and look forward to delivering outstanding facilities management services that contribute to our client’s continued success.