Insights
Macro is delighted to announce a major new partnership with one of the world’s fastest-growing global retailers. This exciting client operates across the US, UK, and wider EMEA, and has chosen Macro to act as its managing agent for both hard and soft services across its retail stores and corporate offices.
A strategic partnership in global retail facilities management
The client selected Macro because of our deep experience in the retail sector, our proven ability to deliver at scale, and our understanding of the unique challenges retail environments present. They were looking for a partner who could balance global consistency with flexibility at a local level, and our approach offered exactly that.
Building on our retail expertise
This win strengthens Macro’s position as a leading facilities management (FM) partner in the retail sector. In the last six years, our retail portfolio has grown by 80%, reflecting the confidence global brands have in our ability to deliver. This latest addition continues our strategic path of expanding in retail, adding further scale and reach across regions.
Patricia Soria, Operations Director for UK and Europe who leads the account and brings her own background in retail, commented:
“Our flexibility, paired with the depth of experience we bring in the retail sector, makes us the right partner for retailers who want global consistency without losing sight of local needs. This contract underlines Macro’s ability to support clients through fast growth while ensuring their stores and offices are safe, compliant, and running smoothly.”
A global and flexible approach
Macro’s role as managing agent means providing a cohesive framework of hard and soft services across all sites. For the client, this translates to:
This combination of structure and agility allows the client to focus on what they do best expanding their brand and serving customers while Macro ensures the operational backbone is strong and reliable.
Operations Director for the Americas Anthony Marroney says, “I’m really proud that this relationship grew organically from our great service in Europe (kudos to Patricia’s team!), and now we can showcase our Americas retail experience and ability to rapidly scale with clients across North America.”
Looking ahead
“Coming from a retail background myself, I know how important it is for fast-growing brands to have partners who truly understand their environment. This partnership is a strong step forward in Macro’s retail journey, showing how our experience, flexibility, and global reach can help clients achieve consistency while supporting their growth ambitions. It’s exciting to see our retail portfolio expand by 80% over the last six years, and this win is a clear sign that we are on the right path.” – Patricia Soria, Operations Director for UK and Europe.